POLICIES

• All services are booked online through MassageBook. Clients must create an online account. For continued ease at checkout and to reduce no-shows, a prepayment is required for booking confirmation. The client's credit card information will remain confidentially stored. Prices are subject to change at any time.

• Rescheduling and Cancellations. Life happens, we understand. However, as small business owners, our income comes from our valued clients (that's you!). When you cancel on short notice, our livelihood is jeopardized. You are also taking an appointment slot away from someone else who could benefit from our time and care. Rescheduling or canceling your appointment must be done at least 24 hours prior or 100% of scheduled service will be charged. If no notice is given you'll be charged 100% of scheduled services. There will be a 48-hour confirmation email sent prior to your appointment as a reminder. In the event a client is running late, the service may be shortened in order to maintain the schedule, and the client is still responsible for payment in full. No call/showing 2 times will result in the automatic firing of the client and future appointments will not be available. As an individual with disabilities, from time to time we may have to cancel/reschedule with short notice to support our own health and wellness. No refunds will be given. If the service has been pre-paid, a credit will remain on the account for future use. Transfer of credit is available, please inquire for more information.

• eGift cards are available online by dollar amount so they can be used towards services of the receiver's choice. eGift cards cannot be redeemed for cash and must be presented at the time of payment. eGift cards cannot be combined with any other sale, discount, or promo. In the event of a no-call/no-show, the gift certificate will be considered redeemed and voided. To schedule services with an eGift card and to bypass our standard pre-payment policy, please reach out via email or text. (promotional gift certificates are for services only. cannot be used for Reiki Trainings)

• All clients must complete the “Client Questionnaire”, which includes our Covid Screening and Heal-Thy Sol’s policies & waivers. This must be completed prior to all services, it will be emailed with your confirmation. Failure to complete the questionnaire will result in the cancelation of the appointment and may be subject to a cancelation fee. It is the responsibility of the client to disclose medical history on an intake form at the first appointment to ensure that there are no contraindications (a condition or circumstance that indicates that massage is not safe). Clients are asked to include past surgeries, injuries, trauma, and anything they feel is necessary to note. Clients are asked to share any changes in their health, diagnoses, treatments, illnesses, or conditions. Clients may be asked to provide written permission from a physician, chiropractor, physical therapist, etc., that massage therapy is safe for them to receive.

• As Licensed Massage Therapists (LMTs), we follow a Code of Ethics, dictated by the State of Arizona. All information clients provide, both written and verbal will remain confidential. We treat clients ethically and fairly and establish an atmosphere of trust and respect during each session. We ask the same of our clients in return. We understand and recognize the effects of trauma, and want all our clients to feel physically, psychologically, and emotionally safe. As LMTs our goal is to assist clients in meeting their goals of relaxation, stress reduction, and pain management.

• As a Trauma aware therapists, we follow the basic principles of a trauma-aware practice: communication, collaboration, and choice. We understand that pain and mental health often overlap. We implement trauma awareness throughout our practice to ensure clients are safe and well cared for. We understand that the definitions of "safe" and "comfortable" are different for each client, and all clients define what these words mean to them as an individual. We encourage clients to confidentially share as much as they are comfortable with about treatment preferences, what has worked in the past, and identifying areas of their body that are off-limits for treatment during the session. We assist our clients in identifying their strengths to further empower self-efficacy and resiliency and build a capacity for self-care.

• As Licensed Massage Therapists, we utilize manual techniques, and potentially other supplemental therapies, with the intention of positively affecting the health and well-being of the client. We do not diagnose or prescribe medications for medical conditions. Our services are not intended as an alternative for proper medical attention for specific conditions. Clients are advised to consult a medical doctor of their choice for any specific condition which requires medical treatment.

• Refusal of Service

• Heal-Thy Sol has a zero-tolerance policy for inappropriate behavior and comments. In the event that a client displays inappropriate behavior and/or assaults the therapist, and/or makes inappropriate comments, the session will end immediately. The client will be charged the full amount of the session and asked to leave. No future appointments will be accepted. We reserve the right to call the police and file a report. For privacy and comfort, draping is required during the entire massage. If a client feels they are subject to inappropriate behavior, or anything that makes them feel unsafe or uncomfortable, please speak up so adjustments can be made. Clients reserve the right to end a session at any time.

• We reserve the right to refuse or discontinue treatment at any time.

• Reasons may include but are not limited to, the following: Under the influence of drugs or alcohol. Derogatory or bigoted comments. Sexual or romantic advances. The request for non-draping during bodywork. Illness or infectious conditions including fevers. Recent surgery or acute injury unless cleared by your doctor. Contagious or unidentified skin conditions.